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FREQUENTLY ASKED QUESTIONS
BY OUR CUSTOMERS
WHAT HAPPENS AFTER MY ENROLLMENT IS SUBMITTED TO REAL-TIME MEDICAL SUPPLY?
Your enrollment will be reviewed and once all information is on file, we will reach out to you to review your insurance coverage and obtain your permission to ship your supplies.
I AM CURRENTLY WITH A DIFFERENT SUPPLIER, HOW DO I SWITCH TO REAL-TIME?
Once you have completed your enrollment with Real-Time, your diabetes care team member will walk you through the steps to complete the transition.
HOW DO I REORDER MY SUPPLIES?
We make reordering easy. You will receive a text, phone call or email 10 days before you're scheduled to run out of supplies. Your approval to ship is all we need.
HOW DO I PAY MY BILL?
Each month you will receive an easy to read statement. You can make your payment online at https://directdme.hmebillpay.com/ or call into Real-Time's Billing Support Team at 248-537-2922 or mail your payment to the address on your statement.
HOW DO I VOICE A COMPLAINT?
At Real-Time Medical Supply, we are committed to customer satisfaction. Customers can freely voice complaints or grievances and recommend changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care or services.
Please e-mail your complaint or grievance to compliance@realtimemedicalsupply.com. You may also call our toll-free number 855-777-4510 or report your complaint or grievance through our hotline 586-307-6986
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